You sit on your couch to watch a good TV show or a movie on Netflix, only to find there’s no audio. Before you start wondering if something is wrong with the series, the movie or the TV, you should know that Netflix does not broadcast audio for various reasons.
We’ve compiled a list of the most common audio problems you may experience with Netflix and some troubleshooting tips to help you get your audio back.
First, try restarting your TV and Netflix
Before checking the possible causes affecting the audio on Netflix, try restarting your TV to see if it fixes your problem. You may want to reset any external audio devices such as sound bars, speakers, or home theater systems.
If everything is fine on the hardware end, try restarting the Netflix app a couple of times to make sure everything is fine on the Netflix end. Also, try a different movie or TV show to see if the problem exists on a particular TV show or movie.
Additionally, you can visit the dedicated Netflix Help Center page to see if Netflix is not working in your area. Alternatively, you can visit websites like Downdetector or IsItDownRightNow to find out if you’re not the only one with audio issues.
If everything is fine and Netflix is working perfectly for you, it’s time to discuss the different issues that cause you to be able to hear audio on Netflix.
1. Video without sound
If you don’t have a problem with video but you don’t get audio, the problem is most likely with the device. It may sound strange, but try turning up the volume on your device. You may have previously turned down the volume and forgot about it.
If you are using Netflix on a Mac or Windows browser, you should close any tabs or applications that may be interfering with Netflix audio. Also, if you use antivirus or malware software on your computer, try disabling it to see if it works. Also, check for potential DRM issues on Netflix caused by Chrome components.
2. Sound and video out of sync
If the sound and video are not syncing, it is most likely due to a software bug. Depending on your device, it could be the app or the operating system.
Initially, restarting the Netflix app on your device may resolve the issue. If you are using an iOS device, you can reset the Netflix apps by going to Settings > Netflix and alternating the Restart option.
If you haven’t already, try updating your Netflix app to see if that resolves your issue. If not, you can try removing the Netflix app and installing it again.
If the app seems to be working fine, try restarting your device and updating it to the latest software update. Then try watching something on Netflix to see if that resolves the issue.
3. Choppy and distorted sound
If the sound is choppy or choppy, it is due to faulty output from the device or a glitch in the show or movie you are watching. You can encounter this problem on an Apple TV, Roku, or Smart TV, as well as a PC or smartphone.
In such cases, it is better to check that the cables are correctly connected to the speakers. If you are using an HDMI cable, reconnect it to see if that resolves the issue.
If not, you should check the audio settings of the device and adjust it if necessary. If that doesn’t work, try restarting your device and speakers.
4. Voices are too low
If you can’t hear the actors’ voices or full sound, it’s probably because there’s something wrong with the audio settings on one of your devices. Try turning the volume up first to see if it resolves the issue.
A Dolby Atmos or Surround Sound enabled device may work if your internet works fine; otherwise, the audio will sound distorted until the video and audio load in their full quality. If you’re new, you’ll need to learn how Dolby Atmos works before setting it up in your home.
Also, if you are using an assistive device such as a headset, you may need to set your audio options to Linear PCM or Stereo. Look for any problems with the HDMI cable and replace it if necessary. Also, look at your speaker settings and adjust accordingly if you find anything strange.
5. You hear a hissing or static sound
This problem is common on Windows PCs that rely on audio drivers to output audio. For the same reason, make sure your Windows PC has the proper audio drivers installed. If not, obtain the appropriate audio driver for your CPU configuration.
Check and fix the corrupt driver in Windows that is responsible for the audio if you have the correct driver. To resolve this issue, simply update your audio driver in Windows. You may also need to update the IDT High Definition Audio codec if necessary.
If you’re having trouble with this on Roku, see if your receiving device supports Dolby Digital Plus to play Dolby Surround audio. If not, go to Netflix and watch a TV show or movie, then go to Audio and subtitles and check not 5.1 under Audio. It should solve your problem.
Is the audio working again?
These were some of the most common audio issues you might face on Netflix. You can fix those issues by following our troubleshooting tips. If everything works fine, there are chances that you may end up in a situation where Netflix is not working for you. Fortunately, there are several solutions for it.