How to fix the error code u7121-3202 on Netflix?

Netflix error code u7121-3202 appears when trying to play the downloaded movie on the Netflix app. The following error usually appears on Windows 10 system when using Netflix with UWP (Universal Windows Platform) or when using Netflix in the browser.

Error code u7121 3202 on Netflix
Error code u7121 3202 on Netflix

In this article, we have listed the solutions that worked for many affected users. Next, take a look at the possible solutions and fix the error.

1. Run the Windows Store Apps Troubleshooter

If there is something wrong with the Windows Store settings, it causes a conflict with the app and as a result, causes it to stop working properly. It is suggested to run Windows Store built-in troubleshooter on your Windows system; follow these steps to do so:

  1. First, open the Settings app by pressing Victory + me on the keyboard together.
  2. navigate to Solve problems > Other troubleshooters.
    Error code u7121 3202 on Netflix
    Click Other Troubleshooters
  3. find the Windows Store Apps option and click the Run option next to it.
    Error code u7121 3202 on Netflix
    Run the Windows Store Troubleshooter
  4. Now let the process complete and check if the troubleshooter can detect the problem and fix it.
  5. Once this is done, reboot your device and check if the issue is resolved or not.

2. Uninstall recent Windows updates

If you recently updated your device and now you are experiencing this problem, there is a chance that the problem is related to the latest Windows updates. Therefore, it is suggested to uninstall recent windows update and check if the problem is fixed. Follow the steps below to uninstall the latest Windows update:

  1. Open the Settings app by pressing windows + me keys together.
  2. Now navigate to windows update > update history > uninstall updates
    Error code u7121 3202 on Netflix
    Select the Uninstall updates option
  3. After that, click on the uninstall context menu option when you right-click the update you want to remove.
    Error code u7121 3202 on Netflix
    Click Uninstall Update
  4. Check if the issue is fixed or not after the process is done.

3. Download the problematic movie again

There might be a problem with the specific movie/file you are trying to access on Netflix that is causing this issue, so delete and download the file again and see if it helps you resolve the issue. To download the file again, follow the instructions provided:

  1. Click the Start icon and launch Netflix.
  2. Now click on the my downloads option available in the menu.
    Error code u7121 3202 on Netflix
    Click on My Downloads
  3. Then click on the pencil icon available at the top right and select the file you want to delete and delete it.
  4. Then download the file again and check if the issue is resolved or not.

4. Reinstall the Netflix app from the Microsoft Store

There might be a problem with the Netflix app installation process, which could be causing this error, so it is recommended to reinstall the app. Uninstalling the app removes any corrupted files present in the app that might be causing the error.

To reinstall the app, follow the steps below:

  1. Open the Settings app by pressing the button windows + me keys together.
  2. Then click on Applications and then on Apps and features
    Error code u7121 3202 on Netflix
    Click on Apps and features
  3. Now click on the uninstall option in the Netflix app.
    Error code u7121 3202 on Netflix
    Uninstall the Netflix app
  4. Then once the process is complete, open the Microsoft Store from the search box and search for Netflix.
  5. Now click on Get option and download Netflix.
  6. Once this is done, launch the application.

Leave a Comment